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Tailoring ServiceCenter |
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by Mike Sanders
Here is the information you need to succeed
with ServiceCenter 5.0. Includes CD containing
downloads for all major techniques discussed !
$95.00
7" x 9", 395 pages
Spiral bound
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in Adobe
Acrobat PDF
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ISBN 0-9708916-5-2
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Tailoring ServiceCenter is the only place to find
practical guidance in managing your ServiceCenter installation.
Written by an expert who has installed ServiceCenter
at dozens of Fortune 500 companies, it brings you the
processes to control development.
Years of learning is documented to allow you to use
techniques known to the top ServiceCenter professionals.
Such as the secrets of ServiceCenter debugging. Plus
a new collection of techniques shown in a unique format,
for easy understanding and use.
ServiceCenter 4.0 introduced the document engine. Here
is an explanation to help understand what it is and
how you can use it. It offers very powerful customization
techniques, making RAD unnecessary.
Techniques include:
- Setting an individual inbox
- Showing a VIP message
- Coloring the QBE list
- Working with arrays
- Using the document engine
- Building lists before a record is displayed
- Performing queries for text anywhere in a field
(or a whole record!)
- Removing duplicates from arrays and sorting
- Formatting phone numbers for consistency
- Creating a custom Excel unload.
Here is the information you need
to make your investment pay off.
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